📄 Privacy Policy
This Privacy Policy applies to BIG MAMA HEALTHY FOOD LLC (“Company”, “we”, “our”, or “us”) and governs the collection, use, and disclosure of personal information provided by our customers and visitors.
We are committed to protecting your personal information and your right to privacy.
We collect only the data necessary to process your order, such as name, email address, and shipping address.
All payment details are securely handled through Stripe; we do not store any card or payment information.
We do not share your data with third parties.
If you have any questions about your privacy, please contact us at: bigmama.nutristudio@gmail.com
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📄 Terms of Service
These Terms of Service (“Terms”) are a legal agreement between you and BIG MAMA HEALTHY FOOD LLC regarding your use of our website and purchase of our products.
By using this website or purchasing any product, you agree to the following:
All content is for personal use only and may not be copied, redistributed, or resold.
The printed cookbook will be shipped within 3–5 business days.
Digital products (eBooks, plans, memberships) are delivered immediately via email or download link.
Customers are responsible for providing correct contact and shipping information.
Our mentorship program is subject to availability and begins only after formal agreement.
We reserve the right to update these terms at any time.
📄 Refund Policy
This Refund Policy outlines the terms under which BIG MAMA HEALTHY FOOD LLC will provide refunds or replacements for products and services purchased through our website.
▶️ Digital Products
All digital products (eBooks, meal plans, membership access) are non-refundable once accessed or downloaded.
If you believe you made a purchase in error, or encounter a technical issue that prevents access, please contact us within 24 hours of purchase. We’ll gladly review your request and provide support or a refund if applicable.
▶️ Printed Products
If your printed cookbook is damaged upon arrival or fails to arrive within 14 business days, please email us at [your email] with proof, and we will send a replacement at no cost. Refunds are not issued for buyer’s remorse.
▶️ Mentorship Program
Once the mentorship begins (after signing the agreement), no refunds will be issued. This program requires mutual commitment, and we dedicate time, resources, and custom planning for each client.
For any issues, please contact us at bigmama.nutristudio@gmail.com, and we’ll respond promptly.